Box Office Manager

The role

Theatre Royal Bury St Edmunds is a mid-sized Regency theatre based in the heart of Suffolk.

We’re looking for someone to join our small, enthusiastic and ambitious team of creative problem solvers, driven by the positive impact we have on people of all ages and backgrounds within the beautiful setting of our unique, historic building.

You will be detail-oriented, enthusiastic, and excited by the opportunity to promote and provide excellent customer experience to our community and visitors.

The Box Office & Sales Manager plays a crucial role overseeing our Box Office team and practices to ensure consistency, efficiency, and a high standard of customer service in keeping with our community-centred values. You will ensure the Box Office team is trained appropriately and is kept fully informed so they are able to perform their duties to the highest standard. This is a full-time role.

Alongside visitor-facing responsibilities, you will oversee our CRM (Customer Relationship Management) and ticketing system, Spektrix, to put events and seasons on sale, monitor and respond to sales data, and manage the backend of the system to ensure information is accurate and features are used effectively.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where everyone is welcome. We therefore particularly encourage applications from candidates who are likely to be underrepresented in Theatre Royal’s workforce. These include people of the global majority, disabled people, and people from lower socioeconomic backgrounds.

Please download our job pack below. If you would like to be considered for this role, please complete the link https://zfrmz.eu/ZyGPk0KO7UitGRysBzwt and send to [email protected].

The Deadline for applications is midday 15th January 2026.

Interviews to take place 21st January 2026.

Salary

£26,644 rising to £27,443.92 from 1st April 2026