Terms & Conditions

  • The Promoter reserves the right to refuse admission to the ticket holder if in the reasonable opinion of the Promoter admission of the holder to the Venue might be a risk to the safety of the audience and/or the holder and/or effect the enjoyment of the audience and/or the running of the performance, for example if the holder appears to be under the influence of drink and/or drugs and/or is acting aggressively.
  • The Management reserve the right to alter the programme and times due to unforeseen circumstances or reasons beyond the control of Bury St Edmunds Theatre Management Ltd
  • A ticket re-sale service is available only for shows which have sold out. A £1.75 per ticket fee is payable on all successful re-sales by the seller of the unwanted ticket. Bury St Edmunds Theatre Management Ltd cannot accept responsibility for unsuccessful re-sell.
  • Where an event is postponed or cancelled, a full refund will be honoured on all tickets purchased. No further compensation will be offered.
  • Bury St Edmunds Theatre Management Ltd is registered with the Data Protection Registrar. In accordance with the Data Protection Act 1998, customers are asked at the point of sale whether they wish to be contacted with information of future events and whether customers wish to receive information by other third parties of relevant interest. Full details of Bury St Edmunds Theatre Management Ltd Data Protection policy can be obtained on request.

Booking Conditions

Schools & Large Groups

Schools and large group bookings can be held on reservation while arrangements/number are confirmed.  The booking will be confirmed once payment is received. Once payment is received, the booking will be considered confirmed. A confirmed booking can be amended to reflect small changes in attendance but cannot be cancelled after this point.

Cancelled or Rescheduled Performances

In the event that a performance is cancelled by us (for whatever reason) but is rescheduled to a new date.  All existing bookings will automatically be transferred to the new date.  All bookers will be contacted by email informing them of the new date and, at that point, they will have the option to accept the new performance date or request a full refund.  This can be taken in the form of theatre credit (which can be used against any future production at Theatre Royal or as payment for Theatre Royal workshops within 2 years of the date of issue), a refund to the original payment card or donated back to the theatre.

In the event that a performance is cancelled by us (for whatever reason) and cannot be rescheduled we will offer all ticket holders a full refund.  This can be taken in the form of theatre credit (which can be used against any future production at Theatre Royal or as payment for Theatre Royal workshops within 2 years of the date of issue), a refund to the original payment card or donated back to the theatre.

Refunds for tickets purchased in person at the Box Office using cash or cheque will be made by Bank Transfer. 

Unable to attend?

Any requests for ticket returns, more than 48 hours before a performance will be issued in the form of theatre credit which can be used against any future production at Theatre Royal or as payment for Theatre Royal workshops within 2 years of the date of issue. Remember you can also pass your tickets on to someone else who is able to attend. All returns are subject to a £1.75 handling fee per ticket.

Any requests for ticket returns, within 48 hours of a performance will only be possible if the ticket can be re-sold and will be issued in the form of theatre credit which can be used against any future production at Theatre Royal or as payment for Theatre Royal workshops within 2 years of the date of issue. Remember you can also pass your tickets on to someone else who is able to attend. All returns are subject to a £1.75 handling fee per ticket.

Theatre Royal Credit

Theatre Credit must be used within 2 years from date of issue and can be used against any future production at Theatre Royal or as payment for Theatre Royal workshops. Credit can be redeemed online.  To view or use your credit simply log into your Theatre Royal account on the website www.theatreroyal.org and go to VIEW ACCOUNT and then ACCOUNT CREDIT.  When you are ready to book using your credit, put the tickets that you would like purchase into your basket and at the point of payment you will be given the option to pay or part-pay using your available credit.

Disclaimer Notice
Your use of this website is subject to the following conditions and you should not use this website unless you accept these conditions:

  1. Bury St Edmunds Theatre Management Ltd (BSETM) accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained at this website.
  2. Performance details on the site are subject to change without prior notice. BSETM accepts no responsibility for the accuracy of information or material accessed through the site.
  3. By logging on, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the BSETM site or your access to it.
  4. We are not responsible for the content of any linked sites and the inclusion of any link does not imply any endorsement of that linked site.
  5. You will only use this website for personal private use.

Copyright Notice
The text and images contained in this website are protected by copyright and other intellectual property rights. You can print or download any part of these text and images for personal use only and any copies must retain the copyright or other intellectual property notices contained in the original material. Any other use could lead to action or breach of copyright.

No part of this site may be reproduced by any process without written permission from Bury St Edmunds Theatre Management Ltd.

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