‘Where’s Santa?’ A Magical Christmas Cabin – FAQs

Where is the Christmas Cabin?

Theatre Royal’s Christmas Cabin is located in Bury St Edmunds’ Charter Square, near Wagamama and Costa. Please give yourself plenty of time to locate the Christmas Cabin to ensure you don’t miss your timeslot.

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When should I arrive?

We ask that you aim to arrive 15 minutes before your selected timeslot. The timeslot shown on your ticket is the start time of Where’s Santa? Please do not arrive any earlier than this.


Where can I park?

If you are traveling by car, we would recommend the following car parks:

Cattle Market Car Park (IP33 3DJ) – 3-minute walk approx.

Parkway Multi Storey Car Park (IP33 3BA) – 7-minute walk approx.


Is the Christmas Cabin wheelchair accessible?

Yes, the Christmas Cabin can accommodate wheelchair users when capacity allows. Contact our Box Office to let them know your needs and we’ll find a timeslot for you.


Can under 2’s attend Where’s Santa?

Babes in arms are allowed, however, the Christmas Cabin isn’t able to accommodate pushchairs or prams, these must be left outside in the designated pram park.


Can over 7’s attend Where’s Santa?

Where’s Santa? is aimed at 2-7-year olds. Children over the age of 7 are welcome and would require a ticket but please note the performance is aimed at younger audiences.


What happens if I miss my time slot?

We ask that you aim to arrive 15 minutes before your selected timeslot. Late arrivals will not be permitted entry to their missed timeslot. If you are delayed and miss your timeslot’s scheduled start time (as it appears on your ticket) we cannot guarantee you entry to another timeslot.


Will we meet Santa?

Where’s Santa? is a storytelling performance centred around a story of searching for and discovering our missing Santa. The performance will lead to the children being greeted by and spoken to by Santa as part of the interactive story but they will not have specific one-to-one time with Santa as he will be very busy!


How long will we have with Santa?

Where’s Santa? is a storytelling performance for children that lasts for 20 minutes. During this time, children will be encouraged to find Santa who, when found, will greet and speak to the children as part of the interactive story. Where’s Santa? is a performance.


Will I be allowed to take photos?

Photography is not allowed inside the Christmas Cabin as this could spoil the surprise and magic for other families. Where’s Santa? is a live storytelling being performed for children and should not be interrupted. We would instead encourage you to take it all in, watch and enjoy the magic as it unfolds.

You will be allowed to take photos outside of the Christmas Cabin to share with your friends and family.


Can we buy tickets on the day?

All tickets must be purchased in advance as tickets will not be available to buy on the day, or on the door. The Christmas Cabin has limited capacity so buy your tickets early to avoid disappointment.



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