Redeem Your Free £25 Theatre Voucher

All the £25 free Theatre Vouchers issued by The National Lottery and Theatre Tokens have now been issued.

If you were lucky enough to grab one of them you can redeem them with us! You can redeem any number of £25 Theatre Vouchers at one time on any show currently on sale.
Book early for panto, see something you wouldn't normally see or treat a friend to a great show.
The £25 voucher CANNOT be redeemed online - you will need to pop in to our Box Office or give us a call on 01284 769505.
We are open Monday to Saturday 10am to 6pm.



Supported by The St Edmunds Trust

Theatre Royal Bury St Edmunds is pleased to provide details of accessibility provisions for audiences.

For anyone not able to attend the theatre on their own we offer a complimentary companion ticket.

Wheelchair Access

Spaces for wheelchair users are available in Dress Circle Boxes F, H, K, and M subject to availability. We ask you to book in person or over the phone to ensure we can fully accommodate your visit. There is step-free access from the street to the Box Office, Greene Room Bar, and toilets including an accessible toilet.

Please note following areas of the auditorium are only accessible via stairs:

The Pit – 25 steps

Upper Circle – 14 steps

Gallery – 29 steps

If you are unfamiliar with the building we will be happy to answer any questions you may have, and you are welcome to visit us ahead of your attendance for a performance, to familiarise yourself in advance. For any further information or requests please contact [email protected]

Induction Loop 

Available with your hearing aid turned to the T position. To get the best hearing experience avoid seats in rows A to C in the pit and boxes A & S in the Dress Circle.


Guide Dogs

Guide Dogs are welcome in selected Dress Circle Boxes. A Guide Dog must stay with their owner at all times. Water is available.


Similar to subtitles in films, captioning converts the spoken word and sound effects in a performance into text which appears on a screen on stage as it is happening.

Audio Described

Performances suitable for those who are blind or visually impaired, audio description gives you live commentary on the action happening on stage through a pair of headphones.

Touch Tours

Touch Tours offer a guided chance to explore the set through touch and feel, available before Audio Described performances by request. Please contact the Box Office for more information.

British Sign Language

Spoken English is translated into British Sign Language by an on-stage interpreter as the performance takes place.

Relaxed Performances

In these performances, changes will be made to the show to allow for a more informal experience. Sound volumes and lighting levels will be reduced to soften their impact; pyrotechnics, flashing lights, and other surprising elements are removed; and the auditorium lights will stay on during the performance. In addition to these changes, the show will begin with an introduction to the characters, explaining, in particular, any elements which may be unfamiliar to some, and there will also be a brief description of the story and events which will happen during the performance.

The Relaxed Performances are intended to be dementia and autism-friendly but the team aims to accommodate all guests’ needs as much as possible: seats can be booked in a manner which allows groups their own space and due to the nature of the layout of the Dress Circle and Upper Circle boxes, a smaller semi-isolated space can be easily obtained. A complimentary companion ticket is available to anyone who would be unable to attend the theatre on their own.

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