Your Visit

We look forward to welcoming you to the theatre and want to make sure everyone feels safe and comfortable so here’s a few things which you will need to know.

COVID

Covid has been with us for some time now and is something we are learning to live with. The theatre is slowly recovering from 14 months of closure followed by a further period of social distancing and we are thrilled to be welcoming audiences back as they feel comfortable to do so.

We are doing everything we can to make your visit to the theatre as safe and comfortable as possible.

TEST FOR PEACE OF MIND

All our staff are taking lateral flow tests at least twice weekly.  We politely request that customers carry out a lateral flow test prior to their visit to avoid the spread of the virus.

We do not require proof of a negative test but do insist that you do not attend if you receive a positive test and follow government guidelines around isolation.

MASKS/FACE COVERINGS

Our customer-facing staff will continue to wear masks.

We would like to request that Customers wear their masks too whilst moving around the building. Customers will not be required to wear a mask whilst they are seated but may do so if they wish.

SANITISATION BETWEEN PERFORMANCES

The Auditorium is sanitised between each audience and hand sanitisers are available throughout the building.

FRESH AIR FLOW

We have adjusted our auditorium heating system to use 100% fresh air rather than recycled air.  The fresh air will be heated as it is drawn in. This means that as the temperature outside drops, the auditorium temperature may well feel cooler so customers are advised to wear layers to be able to adapt to fluctuating temperatures.

BAR SERVICE

Our bar, sponsored by Greene King, will be open for pre-show drinks 45 minutes before a performance and for interval drinks.

BOX OFFICE

Our Box Office team is a little smaller than it was as we financially recover from many months of closure so please bear with us.

Our team will be available Monday to Saturday 10am to 6pm but will be closed for lunch between 1.30pm and 2pm.  You can call us on 01284 769505.  Please leave a message if we aren’t able to answer immediately, we will get back to you as soon as we can.

BOOKING

Booking is quick and easy on our website. If you have any problems Box Office will be available to help Monday to Saturday on email booking@theatreroyal.org . If you have booked with us before, you will already have an account with us. To book online you will need to log into your account using the email address we hold for you and the password that you created. If you have forgotten your password you can create a new one during the booking process.

E-TICKETS

When you book tickets you will receive two emails from us.  The first will be a confirmation of your booking – this is not your ticket.

Your e-tickets will be sent in a separate email soon after.  This will include a barcode which you will need when you arrive for your performance. The e-ticket can be printed and shown when you arrive at the theatre for your booked event or can be shown on an electronic device such as a smartphone or iPad. You can log into your account on our website at any time and view your booking and access your e-ticket.  You can also update your contact details, payment cards and contact preferences.

EASY RETURNS FOR PEACE OF MIND

If we’ve learned anything in the last year is that we can’t predict the future so we’ve introduced Covid booking conditions to give you peace of mind about booking.  You can view these here.

PRE-PAID CAR PARK

We are continuing with the ability to pre-pay for car parking in the Greene King car park for evening and weekend performances.  We recommend that you book these here when you book your show tickets but pay-on-arrival will also be available. The rear entrance to the theatre will be open again which has easy access from the car park and is well signposted.  Please note, this route does have some steps.  Those will access needs can be dropped off at the front of the theatre prior to parking.

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