We look forward to welcoming you back to the theatre and want to make sure you feel safe and comfortable so here’s a few things which you will need to know.
For all shows up until 20 June we will be operating a socially distanced seating plan. This allows approximately one-third of the seating capacity of the theatre to be booked, therefore leaving plenty of space between you and other customers. The auditorium has been divided into socially distanced ‘bubbles’. In order to book you must select ALL seats within that bubble. While social distancing is in place we will also be operating dedicated entrances according to where your seat is in the theatre.
If your group size is too large or too small for the bubbles which are available please contact the Box Office firstname.lastname@example.org
For shows from 22 June onwards, providing all Covid restrictions have been lifted, we will return to a full seating plan with no social distancing in place. If, however, you would like to return to the theatre after that point and feel anxious or concerned about returning, please contact the Box Office email@example.com and we will do our best to find a seat that makes you feel comfortable.
Booking is quick and easy on our website. If you have any problems our Box Office will be available Monday to Friday on email firstname.lastname@example.org to help with any queries. If you have booked with us before, you will already have an account with us. To book online you will need to log into your account using the email address we hold for you and the password that you created. If you have forgotten your password you can create a new one during the booking process.
When you book tickets you will receive an email confirmation of your booking.
Your e-tickets will be sent via email approx. 1 week before the event. The e-ticket can be printed and shown when you arrive at the theatre for your booked event or can be shown on an electronic device such as a smartphone or iPad. You can log into your account on our website at any time and view your booking and access your e-ticket. You can also update your contact details, payment cards and contact preferences.
EASY RETURNS FOR PEACE OF MIND
If we’ve learned anything in the last year is that we can’t predict the future so we’ve introduced temporary booking conditions to give you complete peace of mind about booking knowing you can get a refund or credit on your tickets. You can view these here.
ARRIVING AT THE THEATRE
If you park in the Greene King Car park you will no longer be able to access the theatre from the back door but there is an easy route onto Westgate Street which will bring you to the front of the building.
There will be designated entrances and toilets according to where you are sitting. If your seat is in the pit you will enter by the orange door, for the dress circle it’s green, upper circle it’s blue and the gallery is yellow. Each of these seating areas will also have their own toilets.
Except for those who are medically exempt, masks will need to be worn throughout your visit. If these guidelines change we will update this page.
PRE-PAID CAR PARK
We have introduced pre-paid car parking in the Greene King car park. This can be booked online when you book your show tickets.
CLEANING AND SANITISATION
We’ve been working really hard over the last few months deep cleaning and sprucing up the theatre ready for your return. Many of the communal areas have got new carpets and have had a lick of paint and we have upgraded our air handling system in line with Government Covid Guidelines to increase the flow of clean air around the building.