We look forward to welcoming you back to the theatre and want to make sure you feel safe and comfortable so here’s a few things which you will need to know.
We want your return to the theatre to be as enjoyable as possible so even once Covid restrictions are lifted we will offer the gallery as socially distanced seating for performances this year (excluding pantomime). Seats in this area can be booked via the Box Office firstname.lastname@example.org. Customers booking seats in this area will also have a dedicated entrance so they can arrive and go straight to their seats. Masks will be encouraged in this area but not mandatory.
For customers with access or mobility requirements who cannot access the gallery we will also have a wheelchair accessible box in the Dress Circle where social distancing will also be maintained. This can also be booked via the Box Office email@example.com
COVID TEST – Test for Peace of Mind
All our staff are taking lateral flow tests twice weekly. We politely request that customers carry out a lateral flow test prior to their visit to avoid the spread of the virus. We do not require proof of a negative test but do insist that you do not attend if you receive a positive test and follow government guidelines around isolation.
Thank you for your co-operation.
Our customer facing staff will continue to wear masks.
Customers are encouraged to wear masks in the socially distanced areas and when moving around the building but this is optional and will not be enforced.
Customers will not be required to wear a mask when they are seated but may do so if they wish.
Our bar, sponsored by Greene King, will be open for pre-show drinks 45 minutes before a performance and for interval drinks. A wonderful team of green-fingered volunteers have worked wonders in our garden so drinks can be enjoyed al fresco or within the Greene Room Bar.
Our at-seat bar service proved very popular so we have decided to continue to offer this service via our Bar App in the Dress Circle and Upper Circle boxes for interval drinks only for performances this year (excluding pantomime). The Bar App will close for orders when the performance starts.
Our Box Office team is a little smaller than it was as we financially recover from many months of closure so please bear with us.
Our team will return to the theatre from Monday 19 July and will be available Monday to Saturday 10am to 6pm but will be closed for lunch between 1.30pm and 2pm. You can call us on 01284 769505 from Monday 19 July.
On Saturdays it may sometimes be necessary for our Box Office team to work at home if the theatre isn’t open for performances or workshops. On these occasions they will still be available 10am to 6pm on email firstname.lastname@example.org and can call you if needed.
Booking is quick and easy on our website. If you have any problems Box Office will be available to help Monday to Saturday on email email@example.com . If you have booked with us before, you will already have an account with us. To book online you will need to log into your account using the email address we hold for you and the password that you created. If you have forgotten your password you can create a new one during the booking process.
When you book tickets you will receive two emails from us. The first will be a confirmation of your booking – this is not your ticket.
Your e-tickets will be sent in a separate email soon after. This will include a barcode which you will need when you arrive for your performance. The e-ticket can be printed and shown when you arrive at the theatre for your booked event or can be shown on an electronic device such as a smartphone or iPad. You can log into your account on our website at any time and view your booking and access your e-ticket. You can also update your contact details, payment cards and contact preferences.
EASY RETURNS FOR PEACE OF MIND
If we’ve learned anything in the last year is that we can’t predict the future so we’ve introduced temporary booking conditions to give you complete peace of mind about booking knowing you can get a refund or credit on your tickets. You can view these here.
PRE-PAID CAR PARK
We are continuing with the ability to pre-pay for car parking in the Greene King car park for evening and weekend performances. We recommend that you book these here when you book your show tickets but pay-on-arrival will also be available. The rear entrance to the theatre will be open again which has easy access from the car park and is well signposted. Please note, this route does have some steps. Those will access needs can be dropped off at the front of the theatre prior to parking.
CLEANING AND SANITISATION
Hand sanitisers, additional cleaning and increased clear air flow are all here to stay.