BAR SERVICE
Our bar, sponsored by Greene King, will be open for pre-show drinks 45 minutes before a performance and for interval drinks.
BOX OFFICE
Our team will be available Monday to Saturday 10am to 6pm but will be closed for lunch between 1.30pm and 2pm. You can call us on 01284 769505. Please leave a message if we aren’t able to answer immediately, we will get back to you as soon as we can.
BOOKING
Booking is quick and easy on our website. If you have any problems Box Office will be available to help Monday to Saturday on email [email protected] . If you have booked with us before, you will already have an account with us. To book online you will need to log into your account using the email address we hold for you and the password that you created. If you have forgotten your password you can create a new one during the booking process.
E-TICKETS
When you book tickets you will receive two emails from us. The first will be a confirmation of your booking – this is not your ticket.
Your e-tickets will be sent in a separate email soon after. This will include a barcode which you will need when you arrive for your performance. The e-ticket can be printed and shown when you arrive at the theatre for your booked event or can be shown on an electronic device such as a smartphone or iPad. You can log into your account on our website at any time and view your booking and access your e-ticket. You can also update your contact details, payment cards and contact preferences.
PRE-PAID CAR PARK
We are continuing with the ability to pre-pay for car parking in the Greene King car park for evening and weekend performances. We recommend that you book these here when you book your show tickets but pay-on-arrival will also be available. The rear entrance to the theatre will be open again which has easy access from the car park and is well signposted. Please note, this route does have some steps. Those will access needs can be dropped off at the front of the theatre prior to parking. Also please note that the car park is susceptible to flooding – in the event of flooding the car park can be accessed via Greene Mews on Westgate Street, IP33 1QL.
TICKET REFUND PROTECTION
When you book your tickets, you will have the option to add Ticket Refund Protection to you order. Ticket protection is provided by Secure My Booking, and gives you the opportunity to claim for a refund should you be unable to attend a performance due to one of many stipulated reasons including ill-health and travel disruptions. When making a claim, you will be asked to provide supporting evidence for your reason of non-attendance.
You can see what’s covered and view the full terms & conditions of the protection here.
To contact Secure My Booking online, or to start a claim, please head to their website here.
