We look forward to welcoming you to the theatre and want to make sure everyone feels safe and comfortable so here’s a few things which you will need to know.
Covid has been with us for some time now and is something we are learning to live with. We are doing everything we can to make your visit to the theatre as safe and comfortable as possible.
Our staff will continue to wear masks and we ask that customers continue to do so too.
SANITISATION BETWEEN PERFORMANCES
The Auditorium is sanitised between each audience and hand sanitisers are available throughout the building.
FRESH AIR FLOW
We have adjusted our auditorium heating system to use 100% fresh air rather than recycled air. The fresh air will be heated as it is drawn in. This means that as the temperature outside drops, the auditorium temperature may well feel cooler so customers are advised to wear layers to be able to adapt to fluctuating temperatures.
Our bar, sponsored by Greene King, will be open for pre-show drinks 45 minutes before a performance and for interval drinks.
Our Box Office team is a little smaller than it was as we financially recover from many months of closure so please bear with us.
Our team will be available Monday to Saturday 10am to 6pm but will be closed for lunch between 1.30pm and 2pm. You can call us on 01284 769505. Please leave a message if we aren’t able to answer immediately, we will get back to you as soon as we can.
Booking is quick and easy on our website. If you have any problems Box Office will be available to help Monday to Saturday on email firstname.lastname@example.org . If you have booked with us before, you will already have an account with us. To book online you will need to log into your account using the email address we hold for you and the password that you created. If you have forgotten your password you can create a new one during the booking process.
When you book tickets you will receive two emails from us. The first will be a confirmation of your booking – this is not your ticket.
Your e-tickets will be sent in a separate email soon after. This will include a barcode which you will need when you arrive for your performance. The e-ticket can be printed and shown when you arrive at the theatre for your booked event or can be shown on an electronic device such as a smartphone or iPad. You can log into your account on our website at any time and view your booking and access your e-ticket. You can also update your contact details, payment cards and contact preferences.
PRE-PAID CAR PARK
We are continuing with the ability to pre-pay for car parking in the Greene King car park for evening and weekend performances. We recommend that you book these here when you book your show tickets but pay-on-arrival will also be available. The rear entrance to the theatre will be open again which has easy access from the car park and is well signposted. Please note, this route does have some steps. Those will access needs can be dropped off at the front of the theatre prior to parking.