Where’s Santa’s Hat? Christmas Cabin FAQs

Posted on: 23rd October, 2023

Where is the Christmas Cabin?

The Theatre Royal Christmas Cabin is located in Bury St Edmunds’ Charter Square, near Wagamama and Costa. Please give yourself plenty of time to locate the Christmas Cabin to ensure you don’t miss your timeslot.

When should I arrive?

We ask that you aim to arrive at least 10 minutes before your selected timeslot. Where’s Santa’s Hat? will start promptly at the time shown on your ticket.

Where can I park?

If you are travelling by car, we would recommend the following car parks:

Cattle Market Car Park (IP33 3DJ) – 3-minute walk approx.

Parkway Multi Storey Car Park (IP33 3BA) – 7-minute walk approx.

Is the Christmas Cabin wheelchair accessible?

Yes, the Christmas Cabin can accommodate wheelchair users when capacity allows. You can book a Wheelchair User ticket online, or contact our Box Office to let them know your needs and we’ll find a timeslot for you.

Can under 2’s attend Where’s Santa’s Hat??

Babes in arms are welcome, however, the Christmas Cabin isn’t able to accommodate pushchairs or prams, these must be left outside in the designated pram park.

Can over 7’s attend Where’s Santa’s Hat??

Where’s Santa’s Hat? Is a magical, Christmas performance aimed younger children, aged 2-7-years old. Children over the age of 7 are of course welcome and would require a ticket but please note the performance is aimed at younger audiences.

What happens if I miss my timeslot?

We ask that you aim to arrive at least 10 minutes before your selected timeslot. Unfortunately, due to the show schedule, late arrivals will not be permitted entry to their missed timeslot. If you are delayed and miss your performance scheduled start time (as it appears on your ticket) we cannot guarantee you entry to another timeslot but will do our best to find you another available performance. The event manager on site on the day will be able to advise.

Will we get to meet Santa?

Where’s Santa’s Hat? is a storytelling performance centred around a story of searching for and discovering our Santa’s missing belongings alongside Santa & his Chief Elf Älva. The performance will immerse children within an interactive story as Santa & his Chief Elf Älva seek their help find the lost belongings and save Christmas. Santa will co-host this story but there will not have specific one-to-one time with him as he will be very busy!

How long will we have with Santa?

Where’s Santa’s Hat? is a storytelling performance for children that lasts for 20 minutes. During this time, Santa & his Chief Elf Älva, will greet and speak to the children as part of the interactive story, as they look to the children to help find his missing belongings and save Christmas.

Will I be allowed to take photos?

Photography is not permitted during the performance – we would remind adults that this is a live story and the performance should not be interrupted. We would instead encourage you to watch and enjoy the magic as it unfolds. If time allows there may be an opportunity for a group shot with the cast at the end of the performance but this is not guaranteed.

You will be allowed to take photos outside of the Christmas Cabin to share with your friends and family. You can share these with us using #TRBSEChristmasCabin

Can we buy tickets on the day?

The Christmas Cabin has a limited capacity so we would recommend buying your tickets early to avoid disappointment. All tickets should be purchased in advance as tickets may not be available to buy on the day, or on the door.

Can we take food and/or drink into the Christmas Cabin?

Where’s Santa’s Hat is a theatre performance so food and drink will not be permitted inside the Cabin.

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